To Our Community:
Due to current events, we’ve had many of our homeowners reach out and ask Is it safe to get my windows installed? We’re hoping to help answer frequently asked questions to our homeowners here.
As always, the safety and welfare of our homeowners and our team is our top priority. Renewal by Andersen and the installation of windows and doors are deemed essential housing infrastructure for individuals and families. With this in mind, we will remain open and operational in the coming weeks.
At times like these, communication is key. We want to share with you what we’re doing in response to this public health crisis and to let you know how we’ll continue to provide you the highest level of support and service you’ve come to expect from us at Renewal by Andersen.
Regarding Stay Home, Stay Healthy
At this time, our valued Renewal by Andersen associates continue to craft, deliver, install and service the windows and doors that homeowners trust. In the event our hours or procedures change, we will be in touch with you immediately. The appointments you have with us remain scheduled as planned and we look forward to seeing you soon. During this time, we continue to follow the guidelines laid out by the CDC and our Governor Jay Inslee.
We are regularly monitoring what city executives and health officials are asking of businesses as the situation evolves, and have implemented a strict policy for our Installers and Technicians, requiring them to stay home if they have any symptoms or illness.
What precautions are you taking?
First and foremost, the health and safety of our community—our homeowners, employees, and partners—is our top priority. Your home is safe, and we’ll keep it that way; we’ve updated all of our safety protocols to follow CDC/WHO guidelines to combat COVID 19 and ensure every Renewal by Andersen teammate is healthy.
We will not be shaking hands or engaging in any other physical contact with you or your family and will work to maintain the 6 foot distance per the CDC’s recommendation.
Our staff is required to frequently wash their hands, to disinfect their tools, door knobs, and vehicles. We have implemented enhanced cleaning and sanitizing schedules in all of our warehouses and offices.
Is it safe to get my windows installed?
When it comes down to it, it is you, our homeowners, who have the final say in how and when we work with you. Your comfort level inviting us into your homes is paramount. As always, we are honored and humbled by your invitation, and we look forward to helping you with your home improvement projects, both now and in the future.
With health concerns growing, it is hard to imagine a time when shelter was more important. At Renewal by Andersen we feel both pride and urgency to be a part of creating and improving necessary housing during this incredibly challenging time. We are committed to maintaining our operations and serving our customers to the best of our ability.
A bit more on our Signature Service
As a company, we’ll continue to provide you the highest level of support and service you’ve come to expect from us at Renewal by Andersen.